Coronavirus (COVID-19) Resources
2019 Novel Coronavirus (COVID-19) Information
- Whether you are a new patient or you need to see your regular physician or provider for a medical issue, you can do so from the comfort of your home.
- When you call for any non-urgent appointment, ask if the clinic offers Zoom and if your appointment is appropriate for a virtual visit. You can download Zoom here. Clinic staff will explain how to access Zoom from either your mobile device or desktop computer, and will give you the Zoom ID to use. You do not have to create a Zoom account to use this service.
- All aspects and quality of the visit are similar to an in-person visit, including cost and copays, if required. Most payers cover virtual visits.
- Rest assured we never record virtual visits, and they are encrypted to ensure patient privacy.
- To learn more about the process, watch our Virtual Visits video.
COVID-19 Testing Update
Patients seeking COVID-19 testing should visit a local testing location for support. Please do not visit the hospital or emergency department for routine, asymptomatic or travel testing. Learn more about COVID-19 testing.
Latest vaccine information
The Washington State Department of Health and the US Centers for Disease Control and Prevention (CDC) are recommending booster/third doses for some patients. Learn more about the latest guidance.
As vaccine supply increases, Virginia Mason Franciscan Health is shifting our strategy to better serve our patients. We are in the process of transitioning our hospital-based vaccination clinics to certain Franciscan Medical Group clinics and other community locations. Learn more about our vaccine distribution.
If you or a loved one have any symptoms of COVID-19, please contact your regular provider, schedule a Virginia Mason Franciscan Virtual Urgent Care visit or go to one of our Prompt Care or Urgent Care clinics to be screened.
Seek emergency medical treatment immediately by calling 911 or going to the nearest emergency department if you or a loved one have any of these symptoms: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face.
With the continuing spread of COVID-19 in our community, we are working closely with state and local health authorities to care for affected individuals while also taking steps to limit person-to-person spread within the communities we serve. Please check back often as we continue to share updates and resources as the situation develops.
We are actively screening and restricting visitors at all our hospital and clinic locations as we work to keep our communities safe. Please read our current visitor restrictions below before visiting any of our locations.
Updated: March 1, 2022
Effective March 1, this hospital will be at visitation level 2 (visitation with restrictions). We recognize it is a difficult time for our patients and their loved ones. These restrictions are very important for the health and safety of our patients and staff, and we appreciate your understanding and support.
Before you visit
All visitors must comply with screening and mask requirements when entering the building. Visitors with symptoms will not be allowed to enter, and visitors must wear hospital/clinic-provided masks for the entirety of their stay.
There is no in-person visitation permitted for COVID-19 positive and suspected patients.
At this time, hospital visitors are allowed based on the following circumstances:
- Hospital visitation limits are based on community transmission rates and are 1 designated visitor per patient per stay. Exceptions may occur to end of life. Visiting hours are 8 a.m. to 8:30 p.m.
- Visitors to inpatient units must show proof of being fully vaccinated against COVID-19 or proof of receiving a negative COVID-19 test within 72 hours of their visit. The test must include name, date and results.
- COVID at home tests, commercial COVID tests, and testing done at community or other lab sites will be accepted.
- Fully vaccinated children 13 years and older may be counted as a designated visitor.
- Individuals are considered fully vaccinated:
- Two weeks after their second dose in a two-dose series, such as the Pfizer or Moderna vaccines; or
- Two weeks after a single dose of the Johnson & Johnson’s Janssen vaccine.
- Types of vaccination proof we accept:
- COVID-19 vaccination record card; or
- Print or digital copy of a completed vaccination record card – this includes both the front and back of the card; or
- Documentation of COVID-19 vaccination from a health care provider.
- If you cannot find proof of vaccination, your state vaccine record website may be helpful. (In Washington, go to WA Verify.)
- You will be asked to present your proof of COVID-19 vaccination or negative test results each time you arrive for your visit.
Any approved visitors
- Must go directly to a patient’s room — use of waiting rooms is not permitted. We encourage any approved visitors to coordinate their arrival and departure times.
- Must use the approved, designated visitor entrance
- Will be screened for COVID-19 symptoms
- Will be asked to complete hand hygiene upon entry
- Must wear a hospital-provided mask the entire time while inside the building, including in a patient’s room. Masks must be tight-fitting and completely cover nose and mouth.
- Are encouraged to maintain physical distancing (at least six feet apart from others)
Patients who do not comply may have visitation access revoked. Please contact the hospital or your medical provider if you have any questions about the visitor policy.
Exceptions to the vaccine and visitation limitations include birth support persons, parent/guardian visiting a minor, visitors of patients at the end of life, individuals who are part of the patient's ancillary care team (clergy, interpreters, support person who is medically necessary for a patient who lacks decisional capacity or is disabled).
Virginia Mason Franciscan Health/Franciscan Medical Group Clinic visitor restrictions
- Most clinic locations are allowing one visitor per patient during a scheduled visit. Please contact your provider or the clinic with questions about their policy.
- All individuals must wear a clinic-provided mask the entire time while inside the building.
- Please contact the clinic before arriving for your appointment if you need of a COVID-19 test, or if you have COVID-19 symptoms. Symptoms and exposure guidance include:
- Shortness of breath
- New loss of taste or smell
- Close, in-person contact with someone who has tested positive for the COVID-19 virus within the past 14 days
- If symptoms are severe, call 911 or go directly to one of our Prompt or Urgent Care locations or Emergency Services departments.
To support our community response to the coronavirus, we are expanding access to virtual urgent care. If you're experiencing mild to moderate symptoms of COVID-19, you may schedule a virtual visit for a flat fee of $59. Symptoms may include low-grade fever, cough, and shortness of breath.
With the influx of virtual visits due to COVID-19 in our community we are experiencing longer than usual wait times for our virtual visits. While this is not ideal, staying at home and waiting is the best way to prevent the spread of illness. Once you have registered for your visit, there is an option to receive a text notification when the provider is ready to see you.
If you or a loved one have mild respiratory symptoms suggesting Coronavirus (COVID-19) such as cough, low-grade fever or mild respiratory problems, schedule a Virginia Mason Franciscan Virtual Urgent Care visit today.
If you or a loved one have a fever, cough or any other symptoms associated with COVID-19 or were exposed to someone with COVID-19, we recommend that you visit one of our Prompt Care or Urgent Care Clinics, or contact your Primary Care Provider to be assessed for COVID-19.
We no longer provide COVID testing for asymptomatic patients who require COVID testing for travel or work at our Prompt and Urgent Care locations. Those patients will be referred to their primary care provider or their local community COVID testing sites (including Walgreens and CVS). This is due to increasing volumes of symptomatic and sometimes very sick respiratory patients at our prompt and urgent care clinics.
COVID-19 testing is available at most of our primary and specialty care clinics by appointment. Please call ahead for more details.
COVID-19 Prompt Care and Urgent Care locations:
- Franciscan Prompt Care - Bonney Lake
- Franciscan Prompt Care - Canyon Road
- Franciscan Prompt Care at St. Joseph
- Franciscan Prompt Care - Burien
- Franciscan Medical Clinic - Gi Harbor
- Harrison Port Orchard Urgent Care
- The Doctors Clinic Ridgetop East - Silverdale
- Harrison Belfair Urgent Care
- Franciscan Urgent Care - Bainbridge Island
- Franciscan Urgent Care - Federal Way
- Franciscan Urgent Care - West Seattle
- Franciscan Urgent Care - Puyallup
- Franciscan Urgent Care - University Place
If you have severe symptoms such as high fever, shortness of breath or difficulty breathing, please go to the Emergency Services department to be evaluated.
Our health care providers are in constant communication with local health officials on coronavirus testing. Some of our divisions are offering outpatient clinics for testing. Check with your health care provider for details.
A test is required in advance of any procedure scheduled in the hospital. Check with your provider’s office if you have any questions.
Additional information on testing is available through the Centers for Disease Control and Prevention (CDC) website.
In accordance with provisions in the CARES Act, the “cash” price for COVID-19 testing is available online. The actual price a patient may pay will likely be lower, as this price does not take into account insurance coverage or financial assistance a patient may be eligible for. Where testing is available at our own facilities it can typically be provided at a reduced cost. If in-house testing is not available, testing may be performed by an outside lab which sets the price for its test. These cash prices are only for the COVID-19 diagnostic testing itself and are not inclusive of the diagnosis and/or treatment of other medical conditions. Charges are continually reviewed and subject to change.
CDC Health Alert Network (HAN) Health Advisory: Severe illness associated with using non-pharmaceutical chloroquine phosphate
Do not ingest aquarium use products or any other chemicals that contain chloroquine phosphate. These chemicals are not intended for human consumption and can lead to serious health consequences, including death.
Medications like chloroquine phosphate and hydroxychloroquine sulfate should be taken only when prescribed by and under the supervision of your healthcare provider and always according to the instructions provided.
Seek immediate medical attention if you are experiencing any unexpected symptoms after taking chloroquine or hydroxychloroquine by contacting your healthcare provider or your poison center (1-800-222-1222).
How to protect yourself and others
- Get vaccinated
- Wear a mask
- Learn about the signs and symptoms of flu and COVID-19
- Stay home when sick
- Practice excellent personal hygiene habits, including handwashing, coughing into tissue or elbow, avoid touching eyes, nose, or mouth
- Stay informed via public health updates as information is changing frequently
- Visit our Flu Resource Center for information on where to get your flu shot
Need to schedule an appointment?
Whether you are a new patient or you need to see your regular primary care or specialty care provider for a medical issue, you can do so from the comfort of your home.
When you call for any non-urgent appointment, ask if the clinic offers Zoom and if your appointment is appropriate for a virtual visit. You can download Zoom. Clinic staff will explain how to access Zoom from either your mobile device or desktop computer, and will give you the Zoom ID to use. You do not have to create a Zoom account to use this service.
All aspects and quality of the visit are similar to an in-person visit, including cost and copays, if required. Most payers cover virtual visits. Rest assured we never record virtual visits, and they are encrypted to ensure patient privacy.
COVID-19 testing locations
Free Community Testing
Virtual Urgent Care
COVID-19 Response Volunteer Application
Flu Resource Center
Virginia Mason Franciscan Health Safety Facts
Virginia Mason Franciscan Health Safety Tips
Supporting Our Frontline Heroes